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AUDI TT 500 Fixed at Fergies

In late 2013, and just before the release of the third generation TT, Audi announced it would release a limited edition Audi TTS as a celebration.  The limited edition Audi TT was to mark the fact that Audi had sold 500,000 of its Audi TT model.

500 worldwide, only 120 to be sold in the UK.  So understandably expect a higher cost price, but also you would expect some bonus features.  There were extras included – a new sound system, parking sensors as well as a better performing engine.

So you wouldn’t be wrong in thinking that if you were fortunate enough to be able to purchase the limited edition Audi TT, you look after the integrity of this piece of history.  Mr Elliot was no different.  Having had the car since new, he had cared and maintained the Audi TT to a high standard.

It all started with a service

Mr Elliot brought the car to our garage in Thatcham for its scheduled service.  A real treat to work on the rare Audi TT 500.  The vehicle was in great condition, well looked after and still looking great.  

Then the client advised that he had noticed a problem with the locking system recently and asked if we would investigate what was happening.

The client stated that whilst driving the Audi, he would notice that the motor within the driver’s door latch would start to “do its own thing”. Unlocking and locking at various, unpredictable moments.  

Having completed the service, we knew we had a clear baseline to work from; a clean slate for diagnosis.  Starting the diagnostic appointment, we connected the TT to the Audi Online diagnostic tool ODIS, so that we could download the data and compare it to the Audi standard.

There were no error codes present, so we had to go back to the Audi manufacturers wiring manuals and fitting instructions.   These give a full diagram of the wiring structure throughout the TT allowing our Audi expert technicians the chance to trace the wiring and be able to identify any faults along the way.

With nothing jumping out at the Audi technicians, we road tested the TT and confirmed that the driver door latch was indeed opening and closing throughout the drive.  Once back in the Thatcham garage, our Audi expert technician removed the door card and confirmed the wiring along to the door latch.  We tested the card, monitoring the power, ground and signal to the latch.  Tracing the wiring we were able to locate that the fault was not due to damage of the wiring.  The door was not receiving rouge signals, so this was not an electrical fault.  The problem had to be with the door latch itself.

Having identified the problem, we went back to Mr Elliot and explained what was causing the locking issue with his Limited Audi TT and how we could help.

AUDI TT 500 Fixed at Fergies

Our expert technicians work with Audi vehicles on a regular basis so they are fully aware of the quality and integrity of all the moving parts.  You wouldn’t have a high tech, high performance vehicle and fit it with substandard parts.  We believe that would compromise the overall quality of the vehicle, especially such a unique piece at engineering as this Audi TT 500.

After speaking to Mr Elliot about the fault and explaining the need for a new door lock/latch mechanism, the client advised that he had already bought an after-market latch on eBay.  He had thought this was a likely issue and tried to get ahead of the game.  He gave us the latch and asked us to use this for the replacement.

We explained to the client why we use the tools and products we do at Fergies.  The integrity of our diagnostic process, the quality of our diagnostic equipment and the standard of the parts we provide are key to our service promise. We spoke about why we felt fitting the eBay latch was a bad idea and the client understood and agreed to have the genuine Audi recommended latch fitted. 

The final touch was to make sure the secure fitting of the door card.  Making sure the clips were replaced correctly, otherwise this could lead to a rattling door card, which nobody wants.  Just a little consideration that changes a whole experience.

Why choose an Audi Specialist?

When working with the full Audi range all the time, we get really excited to work with the rare, limited edition models.

Using our test standards, we knew straight away that once the latch was changed, the spontaneous locking/unlocking would stop.  Being able to replace the part and identify that there was no fault with the wiring, saved the client a substantial amount of money. 

The level of care and attention given is the same for every vehicle that comes to us.  We care for all our client’s cars as if they were our own.  Using the latest technology, and working with our experts, we take pride in being called German Vehicle Specialists.

If you are experiencing any problems with your Audi and have some questions, or would like to book in for a service, please contact us where one of our technicians will be more than happy to help.

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