First time using fergies after they were recommended to me, couldn't be happier, very detailed report, fair on price for their knowledge and made it super easy to spread the cost
Service checklist
1
Lighting & Visibility – The front, rear, and internal lights are rigorously checked for optimal performance. All windows, mirrors, and wipers are reviewed for chips, faults, and weak areas. Registration plates are cleaned and maintained for clarity and sturdiness.
2
Under Bonnet – A full under bonnet inspection ensures there are no leaks or faults, and all components are in working order. Where required, we replace the air filter, oil filter, spark plugs, and drive belts.
3
Vehicle Interior – Seat belts are tested in line with safety standards. All internal controls are checked, such as the horn, hazard light button, and other vehicle controls for responsiveness and function. Using diagnostics, we complete full system analysis. This includes reviewing the air conditioning, making sure warning messages are addressed, and checking for intermittent and permanent faults flagged by the computer. Driver displays are corrected where required.
4
Steering, Drive & Suspension – Wheel alignment is analysed, and all joints, gaiters (protective sleeves on vehicle parts), and wheel bearings are extensively inspected for sturdiness and function. The front and rear shock absorbers and road springs are tested to ensure the suspension functions effectively and maintains the right level of friction.
5
Braking – Both the front and rear brake mechanisms are checked and measured in line with safety requirements, allowing us to accurately report on their service life.
6
Under Vehicle – The trays under your car are removed and the engine oil is drained. The transmission is then checked for leaks, rust, and corrosion.
7
Tyre Inspection – All wheels and wheel nuts are inspected for sturdiness, weak points, and corrosion. Tyres reads are inspected for significant wear, and tyre pressures are adjusted prior to refitting. We also check your spare wheel and/or inflation kit is appropriate for your vehicle.
8
Final Checks – We assess the brake fluid and conduct an antifreeze test – crucial for road safety, especially during winter months. Finally, we fill your engine with new oil – this is vital for engine cleanliness and performance.
What type of service does my Mercedes need?
Every vehicle has its own defined servicing schedule – and some models provide an indicator on the dashboard. You can also find the service schedule in the vehicle handbook.
If you don’t know the vehicle’s service history, we’ll determine the best schedule for you and your vehicle.
Following your service, we update your service record to maintain your warranty. This also guarantees a higher resale value should you ever decide to sell yours on.
Why you should service your Mercedes
1
Safety: Even the smallest fault can become critical. Our Mercedes service follows manufacture protocol and ensure all the mechanics and systems are safe and sound.
2
Savings: A regular Mercedes service catches problems early on which are easier and cheaper to fix – make immediate savings, with lasting results.
3
Endurance: By keeping your Mercedes running at peak performance, you gain better fuel efficiency and a longer lifespan.
4
Reliability: Our routine Mercedes service prevents niggly, repeat repairs – say goodbye to failed MOTs and stay on the road without a hitch.
5
Braking – Both the front and rear brake mechanisms are checked and measured in line with safety requirements, allowing us to accurately report on their service life.
6
Under Vehicle – The trays under your car are removed and the engine oil is drained. The transmission is then checked for leaks, rust, and corrosion.
7
Tyre Inspection – All wheels and wheel nuts are inspected for sturdiness, weak points, and corrosion. Tyres reads are inspected for significant wear, and tyre pressures are adjusted prior to refitting. We also check your spare wheel and/or inflation kit is appropriate for your vehicle.
8
Final Checks – We assess the brake fluid and conduct an antifreeze test – crucial for road safety, especially during winter months. Finally, we fill your engine with new oil – this is vital for engine cleanliness and performance.
Keeping You Informed
At Fergies, we follow an ethos of transparency and trust. When you book in for a service, you’re informed of progress at each step.
Following an initial assessment, we collate a report of any urgent and remedial repairs needed.
Then, we call you to discuss our recommendations – and only go ahead with the work if we get the go-ahead from you.
Out of hours
Out of hours drop off and collection available on request for those busy days.
Spread the cost of repairs
Take advantage of our flexible payment plans to suit your needs. We provide services suited to any budget and accept all cards. No payment until the work is complete.
Free courtesy car
Keeping you on the road with ease – benefit from our free courtesy cars.
We’re conveniently located
Choose a local Mercedes service – it’s more convenient than the Mercedes Reading or Newbury dealer.
Don’t hesitate to reach us over the phone, drop us an email, or pop by for assistance over a coffee.
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First time I have used Fergies for my BMW 1 Series having always used Dick Lovett since I bought the car 8 years ago. Fergies have diagnosed the warning on engine fan amongst other things that had been missed by BMW both as faults and maintenance that should have been carried out ages ago. It’s like having the car from new again. Great job all round from the reception team, mechanics and... Read More
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Always a great experience from the Fergies team, from a simple booking to walking in and being greeted by a smile and deep knowledge of my needs. Good value for money and clear explanation of the work and anything extra they’ve found, but without a hard sell, I’m very happy to recommend Fergies to anyone with a VW group (and other German brand) car.
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Great customer service, and communication.
Skilled technicians. Highly recommend. -
A very welcoming environment from this successful family business. Well run and a delightful interaction with its customers I fully recommend Fergie and will use it again in the future.
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Front of house helpful and friendly. Pick up and drop off easy and efficient. Service better and cheaper than main dealer with loan car and valet included. Will definitely use again.
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Excellent service by all the staff ,kept informed as what work needed doing . Will certainly be going back
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I took my self-converted VW Caddy to Fergies initially for an electrical issue that many other garages couldn't solve. Fergies identified and fixed it with easy, and it turned out to be a very simple fix. Additionally to this initial problem, they conducted a thorough maintenence check which highlighted other issues with my beloved Caddy, including an oil leak. I was able to pick and choose... Read More
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Very professional experience, excellent communication and first class job.
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This is our first time using Fergies and we are impressed by their customer care, before and during the service. They kept us informed regularly and all staff we encountered were friendly and professional.
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Friendly and highly professional.
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The electronic braking sytem on my VW golf failed and I tried 2 main agents and was quoted an appointment for a diagnosis test appointment in 1 month's time and 2 month's in the other! I searched on Google and found Fergies.
I was given an appointment within 2 working days. The service was absolutely brillient. The staff we very polite and welcoming. I was offered a courtesy car which I... Read More
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Very friendly on arrival and very helpful and knowledgeable recommended
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Great first visit at Fergies, Shaun, Rosie & the whole team really delivered a first class experience. Super communication, fair pricing with a fantastic valet. I’ll certainly be back.
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Very good service and specialist in their field good quality work polite and friendly team
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I started using Fergies to service my BMW M50d when the main dealer warranty expired. The service I have received is far better quality than main dealer. Pricing is competitive, loan cars, free coffee and snacks available while you wait. Can’t fault the services 2 years later.
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Spoke to Shaun to book an appointment, he was very helpful and friendly.
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I've had these guys service my VW 6.1 Transporter a few times now.This morning they've had van back just for 4 new tyres. 20 " Gloss black rims. Can't fault them !
Time taken to clean old wheel weight glue off,
New Black weights and stuck on neatly and straight !!! Time taken to be careful and considerate with wheel rims. Far better job then any tyre garages I've been to previously... Read More -
I am writing this review “because” I didn’t buy anything from Fergies. I took my car to them on a recommendation and they investigated a suspension issue that turned out to be nothing at all. From the outset they were polite, professional and friendly. There was no push after a negative inspection to have unnecessary work done and for that reason I will go back for all my onward Mercedes... Read More
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Great customer service
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Shaun and Nigel were both really welcoming and professional from my first dealings with them! They kept me updated and involved until the issue was fixed! - I cannot fault their customer service and would fully recommend them to anyone with a German vehicle! Fantastic teamwork Fergie’s - thank you so much!
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I was really impressed with customer service, and very happy with work carried out on my vehicle. Thankyou
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Fantastic garage, staff are all amazing, they always go above and beyond. 5* Service, I would highly recommend.
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This is my second year using Fergies and I have no hesitation in providing another 5 star review.
Quality of service, attention to detail, plus first class customer care all round, what more could you ask.
The provision of a pre-bookable loan car, having your car valeted prior to delivery and that final touch, free coffee, tea and biscuits whilst waiting, are all icing on the... Read More
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Excellent customer service! Very competitive pricing and very accommodating service!
Would highly recommend and will defiantly be using them again! -
Had Mercedes serviced and brakes done by this very professional outfit.
Had no issues whatsoever. Every member of staff is very friendly.
Even offer you drinks etc to make you feel welcome.
Well run business, that puts the manufacturers to shame!
Also they valet your car for free. Looks beautiful.
Thanks.
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I’ve been taking my cars to Shaun and the Fergies team for a few years now and will continue to do so.
The customer service, knowledge and value for money is fantastic and they always look after me. The fact they are always so busy is testament and it’s great to see the business growing! -
I would highly recommend Fergies, Shaun, Nigel and the team did a great job on my BMW. They have a great set up and the attention to detail is fantastic. I will be taking my car there from now on. So great to find fab service.
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I initially went in for a standard service and diagnosis for my 430D and the technician managed to complete both on the same day.
They were thorough in their diagnosis, identifying everything that was wrong with my car, and the list was quite extensive. Despite this, they managed to fix everything efficiently, and my car was ready within just two days. When I picked up my car, I was... Read More -
Shaun and the team are highly professional and the customer is always kept up to date with the progress on their vehicle. They even include pictures to help you understand any issues they find. Recently had a full service and cambelt change. Excellent in all areas and I will be using them again. Well done Shaun and the team, another happy customer.
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My car is modified but they don’t see that as a problem and They truly care about you and your car. Dont often feel that when getting your car worked on.
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Great customer experience. Recommend as an alternative to a more expensive Mercedes garage
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I've used Fergies a couple times now and have never left disappointed. Customer service is second to none, polite and attentive as soon as you enter the reception.
The prices are reasonable considering the level of service you are given. Courtesy cars are also available which is very handy.
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Amazing booking here again. Knowledge politeness and excellent enthusiasm
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Always driven to keep my cars main dealer serviced, but based on recent experiences at Mercedes i thought i would give these guys a try.
Immediately felt valued as soon as i walked through the door, they used their specialist equipment and megaflushed my autobox and replaced with 100% fresh oil (not something Mercedes could do), reset all my adaption valves, did a full alignment check on... Read More -
The Audi dealer I use to go to was very good, but Fergies is even better and more competitively priced. Information is clear and transparent. Staff are so friendly and helpful. High quality service delivered very smoothly and efficiently.
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Fergies is now my only trusted place to take my car. Previous garages have missed things that needed doing or in some cases repaired things that didn't need doing. Fergies are specialists in German cars and have all the latest diagnostic tools. They can quickly tell you what's up and with all the work approvals online, its just so much easier. They've always been great at taking my car in... Read More
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Absolutely great customer service. I had my G30 there for a major service, which they've done only in day. Done a detailed thorough check on it too. Everything done to the highest standards what you would expect from a professional garage.
A courtesy car was given too until to work was done. (beasty Scirocco)
They even done a valet before collection.
Highly recommended for... Read More -
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I always feel that I'm going home.
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Great bunch great job
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This has to be the best German Vehicle Specialist in the South. From the start, the look of the place, from the reception and the glass wall to the workshop all looks incredibly professional. The guys offered me a great servicing package and thoroughly inspected my Audi to the fullest. I did some homework before I went in, I have a B8 Audi S5 and the specific S Tronic gearbox service I wanted... Read More
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An exceptional garage from the superb reception area to the level of service provided by the very friendly and knowledgeable team. Highly recommend.
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Took my work van to them as multiple garages have looked at it and couldn’t fix the problem. After spending money with them on other parts that may not needed doing in the first place it was till not fixed and had been told to it need to go to a Vw main dealer ?♂️.
Fergies had the our van for less then a day and found and fixed the problem straightaway.
We had the van... Read More -
Came in for a last minute MOT with a fantastic turn around. The team were very accommodating. They also revealed that after paying extra previously from the main dealer… it would appear that not all the paid services/parts had been carried out. Fergie's free vehicle safety and service check is informative and thorough. Furthermore, the car came back with a valet that made the car look brand... Read More
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Incredible level of detail and service.
Having done some extensive research online and reviewing, I am so pleased to have chosen Fergies.
Shaun is very Knowledgeable and more importantly so honest and genuine, They will not undertake any unnecessary work, as I was quoted by other garages!
Genuine, Honest and Sincere run Business.
Extensive Free - Vehicle Health Check... Read More -
Extremely knowledgeable and fair shop with top shelf communications. They've been taking care of my vehicles exclusively for the past 4 years. Costs have always been discussed in detail before any work is carried out. I get greeted in a friendly, professional manner and never "hurried" out the door. If I've had questions about a certain issue with my car, they've been patient and worked with... Read More
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I’ve used Fergies a few times now for a variety of repairs and service work and I cannot recommend these guys highly enough. This is an incredibly well run independent garage.
I’m not normally someone who writes a Google review but credit where credit is due I have always had a great experience here. Everyone is always very welcoming, polite, professional and very knowledgeable.... Read More
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The service provided by Fergies was outstanding, I have never had service like it, from any industry. The staff where so friendly and always kept me up to date on the progress on my vehicle. With the phone calls emails and their fantastic system of showing you what works needs doing and you being able to choose the work that gets done with the costs so you can plan for the final bill is just... Read More
Book your Mercedes service today
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