NEWBURY GARAGE

Very professional. Kept me updated 100% of the time. Repaired to a great standard.

Excellent service again nothing to much trouble

My experience of Fergies started when I visited their premises whilst in the process of finding a specialist to look after and service my Jaguar. My first impression was of a well set up business and friendly, knowledgable staff.
Following that visit I made the decision to arrange servicing when due which I duly did. The first impression was was confirmed when my car was serviced and... Read More

Excellent service, friendly & knowledgeable staff and great value for money. Would highly recommend!

7 D3MS needed love and attention, got it, my daughters 2, will get it, and my Z4 is going there too.
Sabrina is spot on in coms, thanks Guys.

Fantastic facility, one of the nicest car garages I have been to! They are super friendly and knowledgeable and have a really nice waiting area. They also offer courtesy cars which is so helpful. I will definitely use Fergies again

First time recommended to use Fergies and not disappointed, Lovely friendly staff from front of house to the garage team. Lovely experience, probably the cleanest garage I have ever been in, the whole time communication for my repair, was key , everything I needed to know, from diagnostics to cost, collected my car fully valeted and spotless and all repairs completed at a hugely lower price... Read More

Wow - what a find ! They use technology well and deliver clear and coherent work estimates in plain English. I had to wait an hour in reception (not their fault as a courier was late in delivering a part) and you can learn a lot doing so. Shaun runs a friendly, informed and motivated team who interact well and it is very clear they want to go that extra mile for their customers. Light years... Read More

The customer service far exceeded my expectations from start to finish. They answered all my questions before even having to ask them. I have always been sceptical about garages and do alot of mechanical work myself but Fergies were amazing...credit to the entire team👏👏👏

Great service, friendly staff and good location. Highly recommend, I'll be using them again.

Used Fergies several times for both our Mercedes. Always feel looked after, always time to discuss any issues and always our cars are returned in excellent working order and feeling like the first day we purchased them. Customer service is second to none and Nigel gives such a personal cheerful approach. You can see the Garage/Service area from reception and it looks spotless and well managed,... Read More

Would 100% recommend fergies. They always ensure that the job is done properly. Fantastic communication. Thankyou!

Very friendly and thorough service. Would use again

People are often quick to leave negative reviews, so I wanted to take the time to share my positive experience in full. After growing tired of main dealers overcharging, I came across Fergies thanks to their fantastic reviews — and I'm very glad I did.

I booked my wife’s two-year-old Mini in for its first service on a date that suited me, specifically when a courtesy car was also... Read More

Awesome and professional work. Communication was outstanding. Strongly recommend first class!
Thank you

I recently had my mercedes serviced by Fergies and found them to be very competative on price and very thorough with detailed report on cars condition and I will using them in the future

Lovely customer service, helpful staff.
Great job.

I took my BMW M6 to Fergies for an MOT. It had not previously failed an MOT but this time it did. Fergies also checked the car more thoroughly and came up with a long list of service items that were overdue and put the car at risk. Their quotation/approval system is clear and efficient and I was kept informed of progess throughout. Fergies have earned many 5 star reviews and my experience has... Read More

Great service. Reasonable prices.

Hello! I want to thank the folks at Fergies for their amazing help with my car. Previously, I had a bad experience with some mechanics at a dealership, where I was told to replace the turbo, but the problem still wasn’t fixed. The team at Fergies was extremely professional, they repaired my car quickly, and now I can continue my deliveries without any worries. I’d give them a 20 out of... Read More

Amazing service

First time using Fergies. Their customer service is exemplary and unparalleled compared with any other garage I’ve had work done at. The staff were polite and friendly, communicating frequently while the car was worked on. The work was completed quickly and the car returned to me having been valeted to a high standard (even the engine bay). Can't recommend them enough.

Do you like your car, or do you love your car?
That's the question you need to ask yourself. If you like your car get it booked in for the cheapest quote, the bloke down the pub who tinkers with a motor on the weekend and it will get the job done.
If you love your car, then get it booked in at Fergies. Genuine quality parts used, for what your car needs. Updates on how your car is... Read More

Exceptional in every way.

Very knowledgeable very polite and professional

As soon as I booked my car in with Shaun it was fantastic customer service from everyone involved from the beginning to the end. The car had a few issues to solve and these were done in a timely manner and I was updated with cost and when the repairs were due to be finished. When I picked up the car it was like driving a new car off the garage forecourt.

I have used Fergies twice now and they continue to give a service that is impressing me. I get the regular updates through email of the work they've carried out or what work they advise...with prices and the option to say Yes or No so you feel in control. The vehicle always comes back nice and clean and the premises they use is very contemporary with the offer of quality Tea, coffee and... Read More

1st visit to Fergies. Chosen as main dealer reviews were off putting so went looking for alternatives. Fantastic service from start to finish. Beautiful reception greets you. Car was looked after very well and reasonable price. Great comms throughout 👏

Excellent, local company with great diagnostic knowledge and friendly all round service. Recommended.

Always excellent from start to finish. Wonderful customer service, clear & prompt communication on what’s wrong and why, great price. Amazing valet and free courtesy car to boot. Very hard to see what they could do better.

Professional but personal experience. Friendly welcoming staff. Car had issues, more than expected, but the experience was made more palatable by the way it was handled. Felt looked after and atm, a few weeks post, all is good.

I have been using Fergies for three years now, after being badly let down by a previous garage.

I have always been impressed by the quality of workmanship, customer service and their attention to detail.

I would have no hesitation in recommending them to anyone!

Excellent professional friendly service. I was confident throughout that my car was in good hands.

Excellent customer service from start to finish. Everyone we came into contact with was friendly and helpful. The detail of work required was thorough and the car was returned in immaculate condition! Highly recommend!

Fergie's offer first class service. Everyone you encounter is friendly. When I dropped off my car I was given the opportunity to speak to the mechanic and explain the issues I was having. The team were exceptional in every way and professional from start to finish. No hesitation in recommending.

Excellent customer service and communication from start to finish! Highly recommended.

First visit today and very impressed with all aspects. Very knowledgeable staff who are enthusiasts for the cars they specialise in. As a result, my problem was resolved much more effectively than the local main dealer at a fraction of the cost. Also, a decent cup of coffee! Well done.

Great service from the guys at Fergies on my BMW 550. They managed to sort out the handbrake and get me back on the road in time for my holiday. I will be heading back to them for some more bits that need doing when I get back. Thanks guys.

Highly recommend this truth-worthy garage. Each time I have used them for multiple jobs and they have always been professional, polite and have always kept me updated with bigger jobs. I have always walked away happy with the work that has been completed from this knowledgeable trust worthy team. Wouldn’t send my car anywhere else!

Each time I visit Fergies they always provide an excellent service. From their friendly helpful staff, with great knowledge and safety as a priority, to the work carried out in a timely manner I cannot fault them. I would highly recommend Fergies to anyone looking for a trustworthy garage.

First time using fergies after they were recommended to me, couldn't be happier, very detailed report, fair on price for their knowledge and made it super easy to spread the cost

First time I have used Fergies for my BMW 1 Series having always used Dick Lovett since I bought the car 8 years ago. Fergies have diagnosed the warning on engine fan amongst other things that had been missed by BMW both as faults and maintenance that should have been carried out ages ago. It’s like having the car from new again. Great job all round from the reception team, mechanics and... Read More

Always a great experience from the Fergies team, from a simple booking to walking in and being greeted by a smile and deep knowledge of my needs. Good value for money and clear explanation of the work and anything extra they’ve found, but without a hard sell, I’m very happy to recommend Fergies to anyone with a VW group (and other German brand) car.

Great customer service, and communication.
Skilled technicians. Highly recommend.

A very welcoming environment from this successful family business. Well run and a delightful interaction with its customers I fully recommend Fergie and will use it again in the future.

Front of house helpful and friendly. Pick up and drop off easy and efficient. Service better and cheaper than main dealer with loan car and valet included. Will definitely use again.

Excellent service by all the staff ,kept informed as what work needed doing . Will certainly be going back

I took my self-converted VW Caddy to Fergies initially for an electrical issue that many other garages couldn't solve. Fergies identified and fixed it with easy, and it turned out to be a very simple fix. Additionally to this initial problem, they conducted a thorough maintenence check which highlighted other issues with my beloved Caddy, including an oil leak. I was able to pick and choose... Read More

Very professional experience, excellent communication and first class job.

This is our first time using Fergies and we are impressed by their customer care, before and during the service. They kept us informed regularly and all staff we encountered were friendly and professional.

Friendly and highly professional.

The electronic braking sytem on my VW golf failed and I tried 2 main agents and was quoted an appointment for a diagnosis test appointment in 1 month's time and 2 month's in the other! I searched on Google and found Fergies.

I was given an appointment within 2 working days. The service was absolutely brillient. The staff we very polite and welcoming. I was offered a courtesy car which I... Read More

Very friendly on arrival and very helpful and knowledgeable recommended

Great first visit at Fergies, Shaun, Rosie & the whole team really delivered a first class experience. Super communication, fair pricing with a fantastic valet. I’ll certainly be back.

Very good service and specialist in their field good quality work polite and friendly team

I started using Fergies to service my BMW M50d when the main dealer warranty expired. The service I have received is far better quality than main dealer. Pricing is competitive, loan cars, free coffee and snacks available while you wait. Can’t fault the services 2 years later.

Spoke to Shaun to book an appointment, he was very helpful and friendly.

I've had these guys service my VW 6.1 Transporter a few times now.This morning they've had van back just for 4 new tyres. 20 " Gloss black rims. Can't fault them !
Time taken to clean old wheel weight glue off,
New Black weights and stuck on neatly and straight !!! Time taken to be careful and considerate with wheel rims. Far better job then any tyre garages I've been to previously... Read More

I am writing this review “because” I didn’t buy anything from Fergies. I took my car to them on a recommendation and they investigated a suspension issue that turned out to be nothing at all. From the outset they were polite, professional and friendly. There was no push after a negative inspection to have unnecessary work done and for that reason I will go back for all my onward Mercedes... Read More

Great customer service

Shaun and Nigel were both really welcoming and professional from my first dealings with them! They kept me updated and involved until the issue was fixed! - I cannot fault their customer service and would fully recommend them to anyone with a German vehicle! Fantastic teamwork Fergie’s - thank you so much!

I was really impressed with customer service, and very happy with work carried out on my vehicle. Thankyou

Fantastic garage, staff are all amazing, they always go above and beyond. 5* Service, I would highly recommend.

This is my second year using Fergies and I have no hesitation in providing another 5 star review.

Quality of service, attention to detail, plus first class customer care all round, what more could you ask.

The provision of a pre-bookable loan car, having your car valeted prior to delivery and that final touch, free coffee, tea and biscuits whilst waiting, are all icing on the... Read More

Excellent customer service! Very competitive pricing and very accommodating service!
Would highly recommend and will defiantly be using them again!

Had Mercedes serviced and brakes done by this very professional outfit.

Had no issues whatsoever. Every member of staff is very friendly.

Even offer you drinks etc to make you feel welcome.

Well run business, that puts the manufacturers to shame!

Also they valet your car for free. Looks beautiful.

Thanks.

I’ve been taking my cars to Shaun and the Fergies team for a few years now and will continue to do so.
The customer service, knowledge and value for money is fantastic and they always look after me. The fact they are always so busy is testament and it’s great to see the business growing!

I would highly recommend Fergies, Shaun, Nigel and the team did a great job on my BMW. They have a great set up and the attention to detail is fantastic. I will be taking my car there from now on. So great to find fab service.

I initially went in for a standard service and diagnosis for my 430D and the technician managed to complete both on the same day.
They were thorough in their diagnosis, identifying everything that was wrong with my car, and the list was quite extensive. Despite this, they managed to fix everything efficiently, and my car was ready within just two days. When I picked up my car, I was... Read More

Shaun and the team are highly professional and the customer is always kept up to date with the progress on their vehicle. They even include pictures to help you understand any issues they find. Recently had a full service and cambelt change. Excellent in all areas and I will be using them again. Well done Shaun and the team, another happy customer.

My car is modified but they don’t see that as a problem and They truly care about you and your car. Dont often feel that when getting your car worked on.

Great customer experience. Recommend as an alternative to a more expensive Mercedes garage

I've used Fergies a couple times now and have never left disappointed. Customer service is second to none, polite and attentive as soon as you enter the reception.

The prices are reasonable considering the level of service you are given. Courtesy cars are also available which is very handy.

Amazing booking here again. Knowledge politeness and excellent enthusiasm

Always driven to keep my cars main dealer serviced, but based on recent experiences at Mercedes i thought i would give these guys a try.
Immediately felt valued as soon as i walked through the door, they used their specialist equipment and megaflushed my autobox and replaced with 100% fresh oil (not something Mercedes could do), reset all my adaption valves, did a full alignment check on... Read More

The Audi dealer I use to go to was very good, but Fergies is even better and more competitively priced. Information is clear and transparent. Staff are so friendly and helpful. High quality service delivered very smoothly and efficiently.

Fergies is now my only trusted place to take my car. Previous garages have missed things that needed doing or in some cases repaired things that didn't need doing. Fergies are specialists in German cars and have all the latest diagnostic tools. They can quickly tell you what's up and with all the work approvals online, its just so much easier. They've always been great at taking my car in... Read More

Absolutely great customer service. I had my G30 there for a major service, which they've done only in day. Done a detailed thorough check on it too. Everything done to the highest standards what you would expect from a professional garage.
A courtesy car was given too until to work was done. (beasty Scirocco)
They even done a valet before collection.
Highly recommended for... Read More

I always feel that I'm going home.
?

Great bunch great job

This has to be the best German Vehicle Specialist in the South. From the start, the look of the place, from the reception and the glass wall to the workshop all looks incredibly professional. The guys offered me a great servicing package and thoroughly inspected my Audi to the fullest. I did some homework before I went in, I have a B8 Audi S5 and the specific S Tronic gearbox service I wanted... Read More

An exceptional garage from the superb reception area to the level of service provided by the very friendly and knowledgeable team. Highly recommend.

Took my work van to them as multiple garages have looked at it and couldn’t fix the problem. After spending money with them on other parts that may not needed doing in the first place it was till not fixed and had been told to it need to go to a Vw main dealer ?‍♂️.

Fergies had the our van for less then a day and found and fixed the problem straightaway.
We had the van... Read More

Came in for a last minute MOT with a fantastic turn around. The team were very accommodating. They also revealed that after paying extra previously from the main dealer… it would appear that not all the paid services/parts had been carried out. Fergie's free vehicle safety and service check is informative and thorough. Furthermore, the car came back with a valet that made the car look brand... Read More

Incredible level of detail and service.
Having done some extensive research online and reviewing, I am so pleased to have chosen Fergies.
Shaun is very Knowledgeable and more importantly so honest and genuine, They will not undertake any unnecessary work, as I was quoted by other garages!
Genuine, Honest and Sincere run Business.
Extensive Free - Vehicle Health Check... Read More

Extremely knowledgeable and fair shop with top shelf communications. They've been taking care of my vehicles exclusively for the past 4 years. Costs have always been discussed in detail before any work is carried out. I get greeted in a friendly, professional manner and never "hurried" out the door. If I've had questions about a certain issue with my car, they've been patient and worked with... Read More

I’ve used Fergies a few times now for a variety of repairs and service work and I cannot recommend these guys highly enough. This is an incredibly well run independent garage.

I’m not normally someone who writes a Google review but credit where credit is due I have always had a great experience here. Everyone is always very welcoming, polite, professional and very knowledgeable.... Read More

The service provided by Fergies was outstanding, I have never had service like it, from any industry. The staff where so friendly and always kept me up to date on the progress on my vehicle. With the phone calls emails and their fantastic system of showing you what works needs doing and you being able to choose the work that gets done with the costs so you can plan for the final bill is just... Read More